1) Who We Are
Controller: NeraaFlow Team
Email: eqbuyzncve2803@outlook.com
Audience: The App is intended for users aged 17 and older.
2) Summary (Key Points)
- We collect account information you provide (name, username, email) and support communications.
- We may collect device information, usage statistics, and crash logs to operate and improve the App.
- With your permission, we may collect approximate or precise location.
- If you choose to upload a photo or other content for generation, we process it to provide the requested output; processing may occur on our own servers.
- We do not sell personal information.
- We do not perform facial recognition or create biometric templates.
- Uploaded photos are processed one-time and deleted after processing is complete; you control whether you upload and generate content.
3) Information We Collect
3.1 Information you provide
3.2 Photos and content you choose to upload (User Content)
When you use generation features, you may upload photos from your device photo library. Depending on the feature, you may also input text or other content.
- We do not perform facial recognition.
- We do not create or store biometric identifiers or templates.
- We do not use your photos for advertising/marketing profiling.
- We do not use your uploaded photos to train third-party models.
AI/Automated Processing
Some features may use automated or AI-assisted processing to generate outputs. If you choose to upload content for generation:
- Your uploaded images/text are processed on our own servers (not on third-party AI platforms).
- We do not share your uploaded images/text with any third party for processing or any other purpose.
- After processing completes, the uploaded content is deleted from our servers promptly.
3.3 Information collected automatically
3.4 Location (with permission)
If you grant permission, we may collect approximate location and/or precise location. You can withdraw permission in your device settings.
3.5 Cookies and similar technologies (if applicable)
If the Services include web-based components, we may use cookies/local storage and similar technologies (including web beacons) to keep you logged in, remember preferences, prevent fraud, and improve performance.
4) How We Use Information
- Provide and maintain the Services, including generating your requested outputs
- Personalize your experience (e.g., remembering preferences)
- Improve and develop the App, including debugging and performance analysis
- Ensure security, prevent fraud, and protect users and the Services
- Provide customer support and respond to requests
- Comply with legal obligations and enforce our terms and policies
We only process photos/content you upload for generation if you choose to upload them and request generation.
6) International Data Transfers
Your information may be processed in countries other than your own. Where required, we use safeguards such as
Standard Contractual Clauses (SCCs) or equivalent mechanisms.
7) Security
- Encryption in transit and, where appropriate, at rest
- Access controls and least-privilege practices
- Periodic security reviews/audits
- Backups and resilience measures
No system is 100% secure, but we work to protect your information.
8) Data Retention
- Account information: for the duration of your account
- After account deletion: delete or anonymize within 30 days (unless legal retention is required)
- Usage statistics: up to 12 months
- Customer support content: up to 6 months
- Uploaded photos/content for generation: processed one-time and deleted promptly after processing completes
9) Your Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing, and to withdraw consent.
To make a request, email eqbuyzncve2803@outlook.com. We will respond within 5 business days.
10) Children and Age Requirements
The App is intended for users aged 17 and older. We do not knowingly collect personal information from children under 17. If you believe a child under 17 provided us personal information, contact us and we will take steps to delete it.
11) Third-Party Services and Platforms
Your device OS provider and the app distribution platform (e.g., Apple) may collect information under their own terms and policies. We do not control their practices.
If the App offers purchases, payments are handled by the platform provider, and we do not receive your full payment card details.
12) Changes to This Policy
We may update this policy from time to time. If we make material changes, we will provide notice as required by law. The Effective Date above indicates when this policy took effect.
13) Contact Us
NeraaFlow Team
Email: eqbuyzncve2803@outlook.com